The functionality on this page has been made available as of November 17, 2017.
Only HRSA Contact Center and BPHC Helpline staff can initiate a Screen Sharing session.
Please call the HRSA EHBs Contact Center if you need assistance with HRSA EHBs.
Instructions for Accessing the EHBs Screen Sharing
|1.||Contact HRSA EHBs Contact Center to address your question. If you think that sharing your screen with the Contact Center staff will be helpful, you can request a screen sharing session with the Contact Center Staff, or with the BPHC Helpline staff.|
|When instructed by the Contact Center or BPHC Helpline staff, click on the Share My Screen under the Resources tab in the top navigation.|
You will see this message if the screen share session is not available, or if your internet browser is not setup for screen sharing.
|4.||Browser prompts may open for Adobe Connect. Please click on "Allow" to proceed. If these prompts do not appear, proceed to the next step.|
Adobe Connect window will open. (it may open as a minimized window)
Adobe Connect is a tool that HRSA is using for the screen sharing capability.
Read the privacy and security notices on the page and click on the OK button if you agree to proceed.
|6.||Once the session window opens, you will join as a Participant. Wait for the Contact Center Staff or BPHC Helpline staff to make you a presenter.|
|7.||Once you are able to see the Share My Screen menu, select the "Share My Screen" option.|
When presented with screen sharing options, we recommend that you share only the EHBs application.
We value your privacy and request that you close applications and browser tabs with sensitive information prior to sharing your screen.