The functionality on this page has been made available as of November 17, 2017.

Overview

The EHBs Screen Sharing feature allows you to share your screen with the HRSA Contact Center, Project Officers (PO), and Grant Management Specialists (GMS) staff while they assist with your EHBs related request.

While the HRSA staff are assisting you over the phone, they may find that a Screen Sharing session will help in addressing your question more efficiently. If that is the case, the HRSA Staff will initiate a screen sharing session and instruct you to access the session.

On This Page

Only HRSA Contact Center, POs, and GMS staff members can initiate a Screen Sharing session.

Instructions for Accessing the EHBs Screen Sharing

1.

You can use the screen sharing feature while you are working with the HRSA Contact Center, POs, or the GMS staff.

2.

When instructed by HRSA staff, click on Share My Screen under the Resources tab in the top navigation.

Screenshot of EHBs Top Navigation

3.

Note: If HRSA staff have not yet initiated a screen sharing session with you, you will see this message to let you know that the screen sharing session is not available. If you keep getting this message, refer to the troubleshooting section (hyperlink) of this page.



Screen Sharing session not initiated note

4.

If HRSA staff have requested a screen sharing session with you, the Zoom Meetings window will then open. HRSA uses the Zoom Meetings tool for screen sharing.


You will see a message asking you if you would like to open the Zoom meeting. Select Cancel and click Join From Your Browser.

Note that this window may open as minimized.


If you select ‘Open Zoom Meetings’ from the pop-up, then it will open up the meeting in the Zoom App. You don’t have to download the Zoom app for the Zoom to work, so we recommend just opening it in the browser.


Helpful tip: Disable the pop-up blocker if you are having issues accessing Zoom from the web browser.






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Troubleshooting Steps

  1. The Adobe Connect add-in is required to share your screen with the HRSA staff. Your internet browser must allow add-in installation in order to for you take advantage of the Screen Sharing functionality.

  2. If the Adobe Connect Add-in is not installed, then trying to share your screen results in a prompt to download and install the Add-in (or "Lightning download").

  3. Even if the Add-in is installed, Flash Player is still required to share your screen.

  4. If you see the "Screen Sharing session has not been initiated" message when clicking on the "Share My Screen" item in the Top Navigation, communicate this to the Contact Center or BPHC Helpline for further assistance.