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Overview

This help page walks through features you may see when uploading documents in the EHBs. You can add a description and in some cases add tags to the file. A message displays after the upload notifying you if file was uploaded successfully or if there was an error. If you upload a document in a valid format and there is an issue with the upload, you will receive an error message and have the option to retry the upload. **add temporary attachment info**

The examples in this help page show the FTCA Oversight module. 

  • The description and success/error messages display for all documents uploaded in the EHBs.
  • The tags, retry option, and temporary attachment only apply to specific modules in the EHBs. At this time the FTCA Oversight module is the only module supporting these features. 

Uploading Documents

When you are ready to attach documents, either drag and drop the file or click the Select Files button. 

After uploading the file,

A. A Success message displays if the file successfully uploaded. If the file does not upload, an error message displays.

B. Use the Description section to add information about the document. This is an optional field.

C. Select up to 10 tags for the document. This is an optional field.

Note: The tags only apply to specific modules in the EHBs. At this time the FTCA Oversight module is the only module supporting these features. 

D. Be sure to select Save after adding a description and tags. 

Note: You can add or update the description and tags at any time.

To add tags, click the drop-down arrow in the Tags section and select up to 10 tags applicable for the document. The tag options will vary based on your program.

If you add more than 10 tags, an error message displays. Remove a tag by clicking the 'x' in the tag name.

After attaching a document and clicking Save, use the Edit or Delete buttons to make changes or remove the document to the description or tags.

An Error message displays at the top of the page if the document format is invalid, the size is too large, or there was an upload issue. Review the error message to make corrections and upload the file again. 

In some cases you may see the option to Retry the upload if there is an error. This occurs if you uploaded a valid document, but there was an upload issue such as an internet issue or server error. Select Retry next to the file to re-upload the file.

Note: The retry option only applies to specific modules in the EHBs. At this time the FTCA Oversight module is the only module supporting these features. 

When you upload a document on the FTCA Oversight - Update Note page, it uploads as a Temporary Attachment. The document is not automatically saved in the EHBs after uploading, and you must click Update Note (or another Save action on the page) in order for the document to remain in the system. If you return to the previous page or move to another page in the EHBs before saving the document, the document is deleted from the system and not available when you return. 

Note: The temporary attachment only applies to specific modules in the EHBs. At this time the FTCA Oversight module is the only module supporting these features.